Privacy Policy

Pro Gineous is committed to safeguarding online privacy rights. We have developed this privacy statement to demonstrate our dedication to you, our valued customer, by providing clear, easily understandable information about our data practices. This policy outlines what information we collect, why we collect it, and how we use it. It applies to all Pro Gineous brands, websites, apps, products, services, or technologies (referred to collectively as “Services”). Specific privacy practices for certain Services can be found in Details for Specific Products and Services.

Information Collection: Account Level

At an Account Level, we collect and utilize information necessary to enable you to purchase and manage Services, provide support for those Services, and customize your experience with us. Some information is collected and used based on contractual consent, while other information is based on informed consent, which may be changed at any time.

Basic Account Information

Information Collected. Our site uses forms in which you provide us with contact information (such as your name, address, phone number, fax number, billing information, IP address, and email address) so you can create an account, place orders, register domains, request information, and seek support help. As you use your account, we may also collect support requests and other related types of information specific to managing your account and Services with us.

Legal Requirement. This information is legally and/or contractually required for purchasing and using Services. For example, we need to verify this information upon request by our payment processor and to serve legal notices. Certain Services, such as domains, mandate this information for purchase. By purchasing a domain from us, you agree to provide and retain this information as required by law and to verify its accuracy.

How We Use This Information

Sending Emails. Legally Required. We use emails to communicate with you, confirm your orders, send requested information, and serve legally or contractually required communications, including ICANN-mandated verification emails and renewal notices.

Sending Emails: Service Communications & Promotional Communications. We may also use your information to contact you regarding changes to Services you’ve purchased and to share details about new services and special offers. You can opt-out of receiving Promotional Communications through preferences in your account panel or unsubscribe instructions in email communication.

Legally Required Disclosure. We will not share your information without your permission except when required by law, in good faith belief, or to comply with a legal process.

Changes in Our Practices. We will post any changes to our information-handling practices or privacy aspects on this site.

Retention & Deletion of Account Information

Personal Information Following Account Termination. Upon account cancellation, your personally identifiable information is deactivated but not immediately deleted from our database. We may retain and use this information to resolve disputes, enforce agreements, or as required by law.

Information Collection: Site Usage

Device Information. We collect device information such as IP addresses and cookie data to recognize your devices for legal notices, support services, and personalized experiences.

Information from Others. We use third-party tools to track browsing, identify technical issues, and improve user experience.

How We Share This Information

Pro Gineous shares information within its affiliated brands and companies and with partners for the purposes described in this Privacy Policy, including to provide requested Services. We do not share personally identifiable information with external parties unless required by law or with your consent.

Details for Specific Products and Services

For specific privacy practices related to certain Pro Gineous Services, please refer to the relevant sections.

Changes

We may update this Privacy Policy periodically, with material changes being notified to you beforehand.

Questions & Suggestions

For privacy-related matters, contact our Data Protection Officer at dpo@progineous.com or at Pro Gineous,

Mostafa Kamel, Qism Bani Sweif, Beni Suef, Beni Suef Governorate 62513

For questions or complaints,

reach out to Pro Gineous Support or at

Support@progineous.com